Our engagements

The Tourist Office “Coeur de Bastides” is classified category III and is fully committed to :

• Provide an easily accessible reception and information area,
• Offer you a seat,
• Offer help with your holiday planning,
• Give you free information on local tourism
• Display and distribute details of opening hours (in at least one foreign language)
• To be open at least 120 days per year, Saturday and Sunday included, during the tourist season,
• Answer your letters throughout the year,
• Ensure that there is someone in reception who has a working knowledge of at least one foreign language)
• Ensure the supply of tourist maps, plans and tourist guides in the leaflet racks,
• Give you access to a bilingual internet site,
• Provide tourist information translated into at least one foreign language of the following:
  • Graded tourist accomodation, including the name of the establishment, the adress, e-mail, website, telephone, level of classification.
  • Monuments and cultural historic sites, including tariffs, opening hours, website and telephone,
  • Events and presentation,
  • Emergency numbers.

• Update annually its qualified tourist information on all types of support,
• Treat your claims and measure your satisfaction,
• Provide you with an advisor stay
• Ensuring the reliability and timeliness of information on local tourism,
• Update data on the tourist offer of its geographical area of intervention.